Shipping

Give us a call on 07572867518 or drop us an email at info@fieldhouselogs.co.uk

For logs delivery is free within 20 miles of our location with a minimum order value of £60. Outside of this area there are various options available so it’s always best to call us for out best price on 07572867518.

Returns Policy

Fieldhouse Logs operates a dedicated returns and refunds policy that applies to all our deliveries.

You may return most new, unopened items from our ‘gift ideas’ section within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, for example). However, for bespoke or personalised items we unfortunately cannot refund these.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Goods must be checked on point of delivery. Orders can only be returned at the point of delivery if you are not satisfied with your order in any capacity.