For all of our ‘gift ideas’ products we offer a fixed shipping rate of between £3.95 – £4.50 depending on the size of the product. This fixed cost is for Royal Mail 1st Class postage and we aim to deliver within 3-5 days of an order being placed. You will be notified when your order is shipped and should you have any queries or concerns as to your orders whereabouts you can always give us a call on 01325 731717 or drop us an email at firstname.lastname@example.org
For logs, log storage and sculpture products, delivery is free within 25 miles of our location with a minimum order value of £60. Outside of this area there are various options available so it’s always best to call us for out best price.
Fieldhouse Logs operates a dedicated returns and refunds policy that applies to all our deliveries.
You may return most new, unopened items from our ‘gift ideas’ section within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, for example). However, for bespoke or personalised items we unfortunately cannot refund these.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Goods must be checked on point of delivery. Orders can only be returned at the point of delivery if you are not satisfied with your order in any capacity.